Shipping & delivery
How does shipping work?
Prescriptions are filled by a pharmacy after your evaluation. Delivery details are confirmed with your plan.
These answers describe how telehealth care generally works. Your provider will confirm anything that applies specifically to you.
From prescription to doorstep
When your provider prescribes a treatment, the prescription is filled by a pharmacy and shipped to you. Because arrangements differ between medicines and pharmacies, your care team will confirm the delivery details for your specific plan.
Ask where your prescription will be filled, what the packaging looks like, and what to do if a shipment does not arrive or arrives damaged. These details are worth confirming before you start treatment.
A few practical notes
Some medicines have storage requirements or shipping restrictions that vary by state. Your care team will flag anything relevant to your prescription.
Never use a medicine that arrives with damaged packaging, unclear labeling, or anything that looks different from what your provider described. Contact the care team before taking it.
Related answers
A conversation comes first.
Your provider reviews your history and goals before any treatment is considered, and will explain the options, safety information, and follow up care that apply to you.
Book free consultation- For a medical emergency, contact local emergency services right away.