Lola Health
Help Center.
Straightforward answers about how Lola Health works, from your first consultation to prescriptions, delivery, and privacy.
12 answers
Getting started
What does Lola Health offer?
Four care areas for women, explored through a conversation with a licensed provider before anything is prescribed.
Getting started
How does a consultation work?
What to expect from a telehealth visit, from your first conversation to a plan you understand.
Getting started
How should I prepare for my consultation?
A few simple preparations that make a telehealth visit more useful, without sharing anything you are not ready to share.
Getting started
What can telehealth help with, and what can it not?
Telehealth is a convenient way to reach care for many concerns, but it is not right for everything.
Treatments & prescriptions
How does my provider decide whether a treatment is right for me?
Every prescription follows an individual review of your history, goals, and safety factors.
Treatments & prescriptions
How do refills and follow up work?
Ongoing care is part of treatment. Here is what to expect and what to ask about.
Treatments & prescriptions
What do approved, off label, and compounded mean?
These words describe how a medicine is being used. They matter for safety, and they are worth asking about.
Treatments & prescriptions
What if I have questions or concerns about my plan?
You can always ask for clarity, a change, or a second opinion on your care.
Shipping & delivery
How does shipping work?
Prescriptions are filled by a pharmacy after your evaluation. Delivery details are confirmed with your plan.
Shipping & delivery
What does treatment cost?
Costs are shared after your evaluation, so you can decide with the full picture in view.
Privacy & safety
How is my information handled?
What you share during care is protected, and the browsing tools on this site are designed to stay private.
Privacy & safety
What should I do about urgent symptoms?
Telehealth is not an emergency service. Some symptoms need immediate in person care.
These answers describe how telehealth care generally works. Your provider will confirm anything that applies specifically to you.
Still curious?
The FAQ covers common questions too.
Your questions deserve real answers.
Start with a conversation with a licensed provider.
Start your treatment